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ADVANCE IMPACT PRIVACY POLICY

Advance Impact Pty Ltd ("Advance Impact") is committed to protecting and maintaining the privacy and confidentiality of personal information in compliance with Queensland privacy laws, including the Information Privacy Act 2009 (IP Act) and the upcoming Queensland Privacy Principles (QPPs), which will align with federal standards from mid-2025. This policy outlines how we collect, use, disclose, and protect your personal information.
 

COLLECTION OF PERSONAL INFORMATION

Advance Impact collects personal information solely for the purpose of conducting tele-fundraising campaigns on behalf of charities and not-for-profit organisations ("our clients"). We obtain this information either directly from you or through contracted marketing companies that have obtained your details lawfully.

The personal information we collect may include:

  • Name, contact details (address, phone number, email)

  • Payment details (credit card, bank account information) for donation processing

  • Date of birth, employer details (where relevant for verification)

Advance Impact does not collect sensitive personal information unless required by law or with your explicit consent. Any sensitive data provided will be handled securely in accordance with privacy legislation.
 

USE AND DISCLOSURE OF PERSONAL INFORMATION

Advance Impact will only use or disclose your personal information for the primary purpose of fundraising, processing donations, and fulfilling our contractual obligations to our clients. We may also use the information to verify donation transactions, comply with legal requirements, and improve our fundraising services.

Your personal information may be shared with:

  • Advance Impact Pty Ltd

  • Contracted tele-fundraising companies

  • Verification and payment processing providers

  • Charities and not-for-profits for whom we fundraise

  • Regulatory authorities, where required by law

Advance Impact does not sell or share personal information for marketing purposes outside our core fundraising activities. If any disclosure is required beyond these purposes, we will seek your consent beforehand.
 

OVERSEAS DATA TRANSFERS

In certain circumstances, we may disclose your personal information to our clients in New Zealand. Any international data transfer will comply with Australian Privacy Act standards, and we will take reasonable steps to ensure the information remains protected.
 

DATA SECURITY & RETENTION

Advance Impact takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We implement physical, electronic, and administrative safeguards to ensure data security. Personal information is retained only for as long as necessary to fulfil our legal and operational obligations.

If personal information is no longer required, we will securely dispose of it or permanently de-identify it, in compliance with data protection laws.
 

MANDATORY DATA BREACH NOTIFICATION (FROM JULY 2025)

Under upcoming Queensland privacy reforms, Advance Impact will comply with the mandatory data breach notification scheme. If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and report the breach to the Office of the Information Commissioner (OIC). We will take all necessary steps to mitigate risks and prevent further breaches.
 

ACCESS AND CORRECTION OF PERSONAL INFORMATION

You have the right to request access to or correction of the personal information we hold about you. If you find that your details are inaccurate, incomplete, or outdated, we will take reasonable steps to correct them.

To make a request, please contact our Privacy Officer using the details below. We may ask for proof of identity before processing your request. In limited circumstances, we may refuse access, in which case we will provide a written explanation.
 

COMPLAINTS HANDLING PROCESS

If you believe that Advance Impact has breached Queensland or Australian privacy laws, you can submit a complaint to our Privacy Officer. Complaints should specify:

  • The nature of the privacy issue (e.g., collection, use, storage, disclosure)

  • The expected resolution or corrective action

We will acknowledge receipt within two business days and aim to resolve complaints within 30 days. If you are unsatisfied with our response, you may escalate your complaint to the Queensland Office of the Information Commissioner (OIC) or the Office of the Australian Information Commissioner (OAIC).
 

CONTACT US

For privacy inquiries, complaints, or requests to access or correct your personal information, please contact:
 

Privacy Officer – Advance Impact Pty Ltd
Email: info@advanceimpact.com.au
Postal Address: 3/414 Upper Roma Street, Brisbane City, QLD 4000
Phone: 07 3518 8828

For external complaints:

POLICY REVIEW & UPDATES

This Privacy Policy will be reviewed regularly to ensure compliance with legislative updates, including the 2025 Queensland Privacy Principles and mandatory data breach notification requirements. Any updates will be published on our website.
 

VERSION CONTROL

  • Version: 1.0

  • Effective Date: 03 March 2025

  • Reviewed By: Liana Slussareff

  • Date of Next Review: 03 March 2026

Privacy Policy

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